Customer support
Email us
The fastest way to reach us is by email. We reply to every message, usually within 1 business day.
What we can help with
- Questions about our services or how we work.
- Help with an active project or retainer.
- Billing, invoices, and updating your payment details.
- Refund or cancellation requests (see our Terms of Service).
Billing and payments
Our services are billed on a monthly retainer or a fixed project basis, as agreed in your proposal or statement of work. Retainers may be billed monthly or in installments. Payments are taken securely through our payment provider. To update your payment method, change your plan, or ask about an invoice, email us and we will sort it out.
Refunds and cancellations
You can cancel a retainer with 30 days notice, and you can ask for a refund of any prepaid work we have not yet started. The full details are in our Terms of Service. To start either, just email finn@qemoza.ai.
Prefer to talk?
You can book a call with us any time.
Company details
FH Ecommerce Limited, trading as Qemoza.
Registered in England and Wales, company number 16715473.
Registered office: Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
Email: finn@qemoza.ai